SHIPPING POLICY

TYPE OF DELIVERY TIME

• Standard Delivery 4-7 Business Days

• Express Delivery 2 Business Days

• Rush Delivery1 Business Day

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• There maybe instances where shipping is delayed due to circumstances beyond our control. When this occurs, we will take efforts to advise our customers of such delays on dsw.com.

• The applicable state and local rates of the address where your order is delivered to or fulfilled from. For example, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if shipped to another state.

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Returns & Exchange

Not totally satisfied with your purchase? We want to make it right. That's why returns and exchanges at GRSC are easy—whether you return merchandise back to GRSC.com or to a GRSC store physically located in the US.

Note: Merchandise purchased at a GRSC store or online at www.GRSC.com must be returned through those channels.

Other than merchandise marked as FINAL SALE, you may return merchandise at a UK GRSC store or at GRSC.com for any reason within 90 days of the original purchase date to receive a full refund via your original form of payment (including PayPal).* In order to receive a refund to your original form of payment, returned merchandise must be unworn, in the original packaging and together with the original sales receipt or shipping invoice. Additional terms and conditions applicable to returns and exchanges of merchandise include:

• Returns made   after   90 days with an original sales receipt or shipping invoice will be issued as a merchandise credit regardless of original form of tender.*

• Exchanges made within 60 days with original sales receipt or shipping invoice will be issued as a credit on the original form of payment.

• Exchanges made   after   60 days will be issued on a merchandise credit for any difference owed.

• Merchandise received as a gift may be returned or exchanged. If returned or exchanged at GRSC.com, any funds credited will be automatically issued on the original form of tender. If returned or exchanged in store, any funds credited will be issued on a merchandise credit.

• If paid with PayPal, exchanges should be made in store, if possible. shoephoria! center representatives are not authorized to log into customer PayPal accounts to make a new purchase.

• If a combination of PayPal and gift card were used to make a purchase, the entire refund will be issued on a gift card.

• If you return merchandise purchased with any GRSC Rewards or offers, you will be refunded only the final purchase price. Rewards and offers will not be reissued or recredited, except for exchanges made on the same day of purchase.

• Merchandise purchased at GRSC.com can be returned to a GRSC store, but merchandise purchased at a GRSC store cannot be returned to GRSC.com

• Returns made without the original sales receipt or shipping invoice will be issued on a merchandise credit equal to the current selling price of the merchandise. GRSC may limit the number of returns permitted without an original sales receipt or shipping invoice. Valid ID (driver's license, passport, military ID, or state issued photo ID card) is required for all returns without an original sales receipt or shipping invoice.

• Merchandise purchased as part of a Buy One Get One “BOGO” promotion are eligible for return or exchange. Returns or exchanges of BOGO merchandise will be refunded or exchanged on a pro-rated basis consistent with how the BOGO discount was applied at the time of purchase.

• Certain merchandise at GRSC is marked as “FINAL SALE.” Merchandise marked as FINAL SALE may not be returned or exchanged for any reason.

• Fragrances, dry shampoos, nail polish, facial care products, products containing alcohol, rechargeable batteries, and USB rechargeable devices (“Specialty Products”) that are FINAL SALE may not be returned or exchanged once opened or the original packaging or seal has been broken or removed.

  • Specialty Products that are unopened in their original packaging with seal in-tact may be returned to any GRSC store.

  • Specialty Products cannot be returned to GRSC.com.

• GRSC Reserves the right to limit returns or exchanges regardless of receipt.

*GRSC Golden membership may return merchandise up to 365 days of the original purchase date (for all purchases made after April 30, 2018).

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Final Sale

Final Sale items cannot be returned or exchanged.

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Refunds, Returns, and Exchanges for Sellers

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GRSC is a venue made up of independent sellers who run their own shops. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop.

If you’re a seller outside of the EU, you must set a return policy whenever you edit or create a new listing for a physical item, even if it is to let buyers know you do not accept returns or exchanges on that listing. 

If you enter into a return agreement with a buyer via GRSC Messages or GRSC case system, we require you to fulfil that agreement. This may include:

• Issuing a refund for the returned item(s)

• Providing GRSC with proof of dispatch for a replacement item

If you do have a problem with a transaction, it’s best to contact the buyer directly via GRSC Messages. Buyers are also encouraged to contact you if they experience any issues.

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European Union

If you enter into a transaction with a buyer that is located in the European Union, you are subject to comply with the EU Directive on Consumer Rights.

For an EU buyer wishing to resolve a dispute with an EU seller: we believe our case system is the most effective and speediest means of resolving disputes between buyers and sellers. However, if you don't want to use our case system, you have the option of using the EU Online Dispute Resolution platform.